Privacy Policy

1. Who we are

This Privacy Policy describes how Prabal Labs ("Prabal Labs", "we", "us") collects and uses information when you visit prabal-labs.com or use our marketing operations portal (the "Service"). The Service is operated by SARVATRA FUTURETECH LTD, registered in the United Kingdom.

2. What we collect

Depending on how you use the Service, we may collect: account information (name, email); client workspace data you upload (brand assets, briefs, campaign materials); connector credentials you authorize (for example Google Drive, Meta, Resend, analytics tools), stored in encrypted form; usage and audit logs (sign-in times, agent runs, approvals); and technical data (IP address, browser type, cookies required for authentication).

3. How we use information

We use information to provide and secure the Service; connect third-party marketing platforms at your direction; run AI-assisted marketing workflows you approve; communicate about your account; improve reliability and support; and comply with legal obligations. We do not sell personal data.

4. Third-party connectors

When you connect Google, Meta, or other providers, we receive tokens and profile data permitted by the scopes you approve. Use of those providers is also governed by their policies. You can disconnect connectors at any time from your workspace settings; we delete stored tokens when you disconnect unless retention is required by law.

5. Legal bases (UK / GDPR)

Where applicable, we process personal data on the basis of contract (providing the Service), legitimate interests (security, product improvement), consent (where required for marketing communications), and legal obligation.

6. Retention

We retain account and workspace data while your engagement is active and for a reasonable period afterward for backup, dispute resolution, and legal compliance. Connector secrets are removed when disconnected. You may request deletion subject to exceptions (for example billing or legal holds).

7. Security

We apply administrative, technical, and organizational measures including encrypted storage for connector credentials, access controls, and audit logging. No method of transmission over the Internet is completely secure; please use strong passwords and enable two-factor authentication on connected platforms.

8. International transfers

We and our subprocessors may process data in the UK, EEA, United States, and other countries where our infrastructure or integrated providers operate. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

9. Your rights

If you are in the UK or EEA, you may have rights to access, rectify, erase, restrict, object to processing, and data portability, and to lodge a complaint with the ICO (UK) or your local supervisory authority. Contact us at hello@prabal-labs.com for general privacy enquiries.

10. Data deletion requests

You may request deletion of personal data we hold about you, including account information, workspace content, and stored connector credentials (subject to legal or contractual retention requirements).

To submit a request, email privacy-data@prabal-labs.com from the address associated with your account. Include your full name, the email used to sign in, your client workspace (if applicable), and what you would like deleted.

We will verify your identity, confirm receipt within 5 business days, and complete eligible deletion requests within 30 days unless a longer period is required by law. If we cannot fulfill a request in whole or in part, we will explain why and outline any data we must retain.

11. Changes

We may update this policy from time to time. We will post the revised version on this page with an updated "Last updated" date. Material changes may be notified by email or in-product notice.

12. Contact

SARVATRA FUTURETECH LTD (Prabal Labs) 234 Hurst Road, Sidcup DA15 9AN, United Kingdom General enquiries: hello@prabal-labs.com Data deletion requests: privacy-data@prabal-labs.com