Terms of Service — Prabal Labs

1. Agreement

These Terms of Service ("Terms") govern access to the Prabal Labs marketing operations portal and related services at https://prabal-labs.com (the "Service"), provided by SARVATRA FUTURETECH LTD ("Company", "we", "us"). By creating an account or using the Service, you agree to these Terms.

2. The Service

Prabal Labs provides a client workspace for marketing operations, including campaign planning, asset management, connector integrations, AI-assisted content workflows, and performance reporting. Features may change as we improve the platform. Beta or preview features are provided as-is.

3. Client accounts and access

You are responsible for maintaining the confidentiality of login credentials and for activity under your account. You must provide accurate information and promptly update it. You may invite team members only with appropriate authorization from your organization.

4. Your content and permissions

You retain ownership of content you upload. You grant us a limited license to host, process, and display that content solely to provide the Service. You represent that you have rights to the content and connected ad accounts, pages, and data sources you authorize.

5. Connectors and third-party platforms

Integrations with Google, Meta, email, analytics, and other providers are subject to those platforms' terms and API policies. You authorize us to act on your behalf only within scopes you approve. You remain responsible for compliance with advertising, email, and platform rules for your industry and territory.

6. AI-assisted outputs

The Service may generate drafts, copy, images, or recommendations using AI. You must review and approve outputs before publication. We do not guarantee performance, accuracy, or regulatory compliance of generated content. You are solely responsible for what you publish or spend.

7. Acceptable use

You may not misuse the Service, attempt unauthorized access, interfere with other users, upload unlawful content, scrape the platform, resell access without agreement, or use the Service in violation of applicable law or third-party rights.

8. Fees

Fees, if any, are set out in your client agreement or order form. Unless otherwise agreed, subscriptions renew as specified in that agreement. Taxes may apply.

9. Confidentiality

Each party may receive confidential information from the other. You agree to protect our platform architecture, pricing, and non-public documentation. We agree to protect your non-public business data to the extent described in our Privacy Policy.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY ARISING FROM THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR ONE HUNDRED POUNDS (£100), WHICHEVER IS GREATER.

12. Termination

Either party may terminate per your client agreement or for material breach. We may suspend access for security risks or legal requirements. Upon termination, your right to use the Service ends; we will handle data retention and export as described in the Privacy Policy and your agreement.

13. Governing law

These Terms are governed by the laws of England and Wales. Courts in England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer protections where applicable.

14. Contact

SARVATRA FUTURETECH LTD (Prabal Labs) 234 Hurst Road, Sidcup DA15 9AN, United Kingdom Email: hello@prabal-labs.com